Within this section
ADA Grievance Procedures
Access to programs, courses and services will be provided in compliance with relevant laws.
St. Louis Community College is committed to the elimination of arbitrary or unreasonable practices that result in discrimination. All groups operating under the policies of the college, including all employees, student governments, and programs sponsored by the college are governed by this policy of non-discrimination. In accordance with Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, and Board policy, the college does not discriminate on the basis of disability.
Grievance procedures for the prompt and equitable resolution of complaints are set forth in the college's designated Administrative Procedures.
Informal Complaint Process
The complainant should first attempt to resolve the matter informally by requesting a conference with a member of the Access Office and other appropriate employees; i.e., this includes the instructor if the complaint is about a classroom accommodation that was or was not provided. If the matter is not resolved, a request for reconsideration may be made through the normal administrative channels (department chair, dean, vice president for academic affairs or administrative dean, as appropriate). Complainants are encouraged to use the informal complaint process but the informal complaint process is not a prerequisite to the filing of a formal grievance.
A complaint must be filed in writing by filing an ADA/504 Formal Grievance Form with the ADA Compliance Officer located at the campus location where the alleged violation occurred within 15 working days of the date of the occurrence giving rise to the complaint. The complaint shall contain the name, address, telephone number and e-mail address (if applicable) of the person filing it, and describe the alleged violation with as much detail as possible, including the date of the occurrence complained of, the person(s), and department involved.
- The ADA Compliance Officer shall advise the ADA Coordinator of the filing of the complaint. Contact information for the campus ADA Compliance Officers and Coordinator are listed below.
- The complaint shall be forwarded by the ADA Compliance Officer to the appropriate campus department for conference and resolution efforts with the complainant, using normal administrative channels (department chair, dean, vice president for academic affairs or administrative dean, etc., as appropriate) which resolution efforts shall not exceed 20 working days after the filing of the complaint.
- Within 10 working days after the conclusion of the 20 working day period or the date of the final departmental resolution effort, whichever date is earlier, the dean, vice president or administrative dean, etc., as appropriate, shall render a written decision and forward a copy to the complainant.
- If the complainant is not satisfied with the decision and wishes to file an appeal, the complainant shall notify the ADA Compliance Officer within 10 working days of the date of the decision.
- The ADA Compliance Officer will conduct an investigation and attempt to resolve the grievance. The investigation will afford all interested persons and their representatives, if any, an opportunity to submit evidence relevant to a complaint. The ADA Compliance Officer will notify the complainant and ADA Coordinator of his/her decision within 15 working days after receipt of the appeal.
The student need not be present at any conference except where the student requests another person to represent him/her at the conference. A representative may represent the student at the conference, provided the student is also present, at the discretion of and to the extent permitted by the College.
If the complainant is dissatisfied with the ADA Compliance Officer's decision, he/she may appeal to the appropriate college officer (campus president, vice chancellor, or chancellor, as appropriate), whose decision will be final. The complainant must deliver a written appeal to the appropriate college officer within 10 working days of issuance of the ADA Compliance Officer's decision.
The appropriate college officer will conduct an investigation within 10 working days after receipt of the appeal request, which may include a conference. He/she will render a decision and the reasons for it in writing within 20 working days following the receipt of the appeal request. He/she may affirm, reverse or modify the ADA Compliance Officer's decision in whole or in part.
Dates may be extended with the permission of all parties concerned.