Banner Self-Service

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STLCC Home » Banner Self-Service » Banner Self-Service FAQs

Registration and payment processing will be unavailable from June 30th at 4 PM until July 1st.
Payment for fall 2008 courses is due in full by Thursday, August 7, 2008 unless students enroll in the Payment Plan .
Fall 2008 registration is now open. View the course schedule .
Students: get your STLCC OneCard (Student ID)! more information
Sign up for the tuition payment plan - e-Cashier! more information

Click on the LOGIN button at the top right.
Enter your User ID (a nine digit ID, beginning with capital A, assigned by the College.
Enter your PIN which is your six digit date of birth in MMDDYY format, and click on the Login button.
You will then be required to change your PIN after your first login.

If you forgot your PIN:
Click on the LOGIN button at the top right.
Then click on the "Forgot PIN?" link.

Banner Self-Service FAQs

Q: What is Banner Self-Service?

A:
Banner is a computer software product that is used by over 1,600 colleges and universities worldwide for data administration and internet access.

Banner Self-Service provides:

Internet admissions application
Secure access to student, faculty and staff information
Consolidation of each student’s record into one, from recruiting to graduation

To access Banner Self-Service for Students from the St. Louis Community College home page, click on the "Registration Information" link. There are two areas that you may enter.

The general information section in the column on the left side of the page does not require that you log in, and provides access to the following information:

Class schedule (Credit and Non-Credit course listings)
Online textbook purchase
Credit course catalog
Reading proficiency requirements
Online admissions application
Mail/fax admissions application
Non-credit course online registration and payment
Banner Self-Service student system tutorials

The "Secure Access - Login Required" section contains your student and personal information, as well as the following student services:

Online registration
Your class schedule
View your holds
Display your grades & transcripts

Q: What is my Banner Self-Service User ID?

A:
Your Banner Self-Service User ID is the Student ID number assigned to you when you were admitted to the college.

The ID number begins with the letter A, and is followed by 8 numbers, for example, A12345678.

Student ID numbers were changed from a student's Social Security Number to a random number generated by the College's computer, to protect the privacy of your Social Security Number.

Your PIN (Personal Identification Number)

Q: How do I get a PIN?

A:
The first time you log in to Banner Self-Service, your PIN is your six-digit date of birth in MMDDYY format. For example, June 10, 1988 would be 061088.

When you log in the first time, you will be required to change your PIN to a six digit number that you will remember.

For more instruction, view the Log in to Banner Self-Service tutorial (requires Flash plug-in).

Q: I can't remember my PIN. What do I do?

A:
Follow these steps if you have forgotten your Personal Identification Number. On the Banner Self-Service Login page:

Enter your St. Louis Community College ID number in the User ID field. Your ID number begins with an uppercase A followed by 8 numbers, for example, A12345678
Click on the Forgot Pin button to display the question that you entered on your first login to Self-Service to verify your identity.
Enter the answer to your security question in the Answer field.
Click on the Submit Answer button.

Your PIN will then need to be reset.
Enter your new six digit number in the New PIN field.
Type the number again in the Re-enter new PIN field.
Click on the Reset PIN button.

Your PIN is reset and the Self-Service menu is displayed.

Q: My PIN is suspended. What do I do?

A:
You can have your PIN reactivated by presenting your Student ID card or a driver's license at one of the campus Admissions and Registration Offices.

If you are not in the St. Louis area and not attending classes offered on campus, you will need to fax a request to reactivate your PIN to one of the St. Louis Community College, Admissions And Registration Offices.
The information that you fax must include:

Photocopy of your Driver's License
Social Security Number
Current address
Date of birth
Telephone number
Your signature

Fax Numbers
You can fax your request to one of the Admissions and Registration Offices listed below:

Florissant Valley  314-513-4724
Forest Park  314-644-9375
Meramec   314-984-7051
Wildwood   636-422-2020

Registration

Q: How do I register for classes online?

A:
When you log into Banner Self-Service, select the "Student Services & Financial Aid" option from the menu. Then, click on the "Registration" option to display the Registration page.

For more instruction, view the Registration Tutorial (Flash plug-in required)

IMPORTANT TIP: You should use the Interactive Class Schedule or a printed copy of the Credit Course Schedule to have detailed course information before you begin your registration online.

Q: How do I register online after I have a problem?

A:
If the problem concerns a prerequisite or co-requisite limitation, you can contact an academic advisor. If the problem is a financial hold, you must contact the Cashier's Office on your campus. Admissions or record documentation are referred to Admissions and Registration.

For more instruction, view the Registration Tutorial (Flash plug-in required).

Q: How do I register to re-take a class when the computer won't let me?

A:
You may need to consult an academic advisor. Students re-enrolling in a class for the third time must see an academic advisor. See the STLCC Directories page for department telephone numbers.

Q: Can I use Banner Self-Service to register for non-credit classes?

A:
No, students who want to enroll for non-credit classes need to go to the Continuing Education page to register for these classes. Payment is required at the time of registration. You can register on-line when paying by MasterCard (credit/debit), Visa (credit/debit) or Discover/Novus.

Courses

Q: What are Course Numbers?

A:
The five-digit number included in course information is a CRN or Course Reference Number. This number is needed to register using the internet. All printed schedules include the Course Reference Number, and you can find the CRN using the Interactive Class Schedule.

For more instruction, view the Interactive Class Schedule Tutorial (Flash plug-in required)

Q: How do I add a class?

A:

When you log into Banner Self-Service, select the "Student Services & Financial Aid" option from the menu.
Then click on the "Registration" option to display the Registration page.
Select the "Registration Add/Drop" link to display the Add/Drop Classes page.
Enter the five-digit CRN (Course Reference Number) in the "Add Class" box.
After entering the class(es) you need, click on the "Submit Changes" button to process the screen.

If there are any errors, such as prerequisite or time conflicts, the errors will be displayed on the next screen.

If you do not know the CRN, you can look the number up in a printed copy of the Course Schedule, or click on the "Class Search" button to search for classes in the Interactive Class Schedule.

For more instruction, view the Registration Tutorial (Flash plug-in required).

Q: How do I drop a class?

A:

When you log into Banner Self-Service, select the "Student Services & Financial Aid" option from the menu.
Then click on the "Registration" option to display the Registration page.
Select the "Registration Add/Drop" link to display the Add/Drop Classes page. Your current schedule will be displayed.
Each course will have a drop-down menu under the column labeled "Action" immediately before the CRN column.
Click on the drop-down arrow in front of the course you want to drop.
Select "Web Drop".
When you are finished, click the "Submit Changes" button.

For more instruction, view the Registration Tutorial (Flash plug-in required).

Q: What do I do if the class I want is closed?

A:
Either select another class section or a different course. See the Interactive Class Schedule. There are no waiting lists. If the course is required for graduation, you may wish to contact the instructional department offering the course.

Fees/Refunds

Q: How do I pay for classes and other fees?

A:
A "Registration Fee Assessment" link is displayed on the "Registration" menu. Click on this option to display a detailed list of your charges and fees per term. At the bottom of the Fee Assessment page, you will see a Credit Card Payment link. Click on this link to access a secure page for entering your credit card information.

St. Louis Community College accepts credit card payment using Visa, MasterCard, and Discover/Novus. Debit card payment using Visa and MasterCard is also accepted.

For more information, view the Credit Card Payment Tutorial (Flash plug-in required).

Q: Where can I get information about financial aid?

A:
Currently your financial aid information is not available online. These services will become available in the future when system software updates are implemented.

For specific questions about your eligibility and awards, call the Financial Aid office at your home campus.

Florissant Valley 314-513-4231
Forest Park 314-644-9117
Meramec 314-984-7650
Wildwood 636-422-2020

Transcripts

Q: How do I get my transcript online (unofficial copy)?

When you log into Banner Self-Service, select the "Student Services & Financial Aid" option from the menu.
Then click on the "Student Records" option to display the Student Records options page.
Select the "Academic Transcript" link to display the level and type selection page.
Select "Student Copy-Unofficial" as the Transcript Type.
Click on "Display Transcript".

For additional instruction, view the Student Records Tutorial (Flash plug-in required).