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Lean Drives Engagement and Engagement Drives Retail Sales
21st Century Professional Development Series
What drove the dehumanization of work that occurred early in the Twentieth Century? Legions of experts developed work processes with little or no regard for individual workers' insights and creativity. The result was "experts know, managers and supervisors tell, and workers do." The early twentieth century mass production operations based on this approach worked, but were also self-limiting as they created dehumanized workplaces, filled with workers who took little pride in craftsmanship.
Lean thinking and Lean work processes can transform "mass production" workplaces into environments where employees take high degrees of pride in the work they do. They are also workplaces with high degrees of employee engagement. When this happens, the payback to the company is significant. Companies with the highest percentage of engaged employees increased operating income 19% and earnings per share 28%, year-to-year. During the same time frame, companies with less engaged employees experienced declines of 33% year-to-year and 11% in earnings. Here are six steps that a company can take to drive engagement and increase productivity and profitability.
Featured Video Presentation
Rod Nunn shares his view on what to expect about the post-recession economy, workforce trends that will significantly impact the St. Louis area, and the need to use retraining investments to address skills gaps.