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Mobile Access with Ellucian Go App

About the Ellucian Go App

Ellucian Go helps you stay connected to STLCC like never before. You'll have access to great features that make your campus experience more effective, more efficient, and more fun.

Download the Ellucian Go App

Google Play logo Apple Store logo Kindle Fire logo

Features

  • Stay connected with friends at school
  • Campus maps that helps you to find your way around
  • Important STLCC phone numbers at your fingertips
  • View your daily and weekly class schedule.
  • View your current and past grades.
  • Receive notifications if you have a hold on your account that prevent you from registering for new classes.
  • Keep up with campus news & events

Supported Devices

  • Android devices running system version 2.3.0 or later.
  • Apple devices running iOS 5.0 or later.
  • Kindle Fire devices running system version 6.3 or later.

How Do I Configure Ellucian Go?

  1. Download the Ellucian Go app from Google Play, Apple App Store or Amazon (Kindle Fire). Ellucian Go app
  2. Launch the app and select 'St. Louis Community College' from the list of schools.
  3. Click 'Sign In' at the bottom of the screen and use your MySTLCC ID and password to log in.
    1. Using your full email address does not work.
  4. When you change your STLCC password, you will also need to log into the Ellucian Go app with your new password.

Frequently Asked Questions

  • What credentials do I use to login?
    • You will need to use your MySTLCC ID and password, the same credentials you use to access your Banner Self-Service and Blackboard. If you have forgotten your password, visit the self-service password reset page located at http://www.stlcc.edu/MySTLCC/ID/Index.html for ways to manage your MySTLCC password.
  • Why am I unable to sign in?
    • Make sure that you are using your username (not full email) and password. User names do not use the "@stlcc.edu" domain name on the end of them; as in "username", not "username@stlcc.edu".
    • You may need to reset your password if it has expired. Go to Change Password.
       
  • Where is my schedule?
    • When you click on 'My Courses' you will see a daily calendar. You must then click 'Full Schedule' in either the top or bottom of the screen. You will see your schedule for the current semester and have the ability to swipe to the right to see past schedules.
       
  • What do I do if the app crashes?
    • Please check to make sure your device is listed in the supported devices.
    • Forcing the app to close through the task manager on Android devices may result in difficulty launching the app again.
    • If you encounter this error, go to 'settings' > 'applications' or 'application manager' > click on Ellucian Go > then force stop and clear cache. The Ellucian Go app should now launch again. The recommended closing procedure is to use the back or home button.
  • When I Press the Home Menu Item (Upper Left), why do I only see a few options?
    • Your device may not have the most current configuration.  Choose the Switch School option, pick any other institution then switch back to STLCC.  This will reload STLCC’s configuration to your device.
  • When I choose My Grades option I only get the message “There are no grades for this term.”.  But I know I have grades.
    • No grades will not show up before mid-terms.
    • This also is typically the result of a hold placed on your account by the College.  Be sure to look in Notifications to resolve any outstanding holds.
  • I know I am using the right username and password.  Why do I get the message “Sign in Failed.”?
    • Many mobile devices have predictive keyboard options.  The keyboard may input a space after your username.  Be sure no extra characters are being added to the Username entry.
  • Why Campus Contact Information are not appearing?
    • Some items that do not change frequently, like phone numbers, will cache.  Depending on your data connection speed, the numbers may take an additional moment or two to load the first time.
  • I don’t think I am seeing all of the Event Calendars.
    • Event Calendars have available filters and can be cached.   Depending on your data connection speed, the events may take an additional moment or two to re-load.